1.General 

1.1 This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.dogtraininginscotland.co.uk  to you. Please read these Terms & Conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser. You should also read our Privacy Policy. 

1.2 We reserve the right to change these Terms & Conditions at any time. Any such changes will take effect when posted on the Site and it is your responsibility to read the Terms & Conditions on each occasion you use the Site and your continued use of the Site shall signify your acceptance to be bound by the latest Terms & Conditions. 

1.3 If you are not a consumer you confirm that you have authority to bind any business on whose behalf you use the Site. 

2. The Contract between you and us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order. 

2.2 After placing an order you will receive an order acknowledgment giving a summary of the Products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email which confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us and you will only be formed when the order is dispatched unless we do not accept your order or you have cancelled it. 

2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 

2.4 We may be unable to process your order if the Product you ordered is out of stock or discontinued or there is a problem with authorisation of your payment. 

3. Delivery

3.1 Delivery charges and estimated timescales are specified in the delivery option information selected by you when you place an order. We make every effort to deliver goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Products within estimated timescales. Please see Delivery Information for details of where we deliver and the available delivery options. 

4. Risk, price and payment

4.1 Once delivered or on the date of the first attempted delivery, the Products ordered will become your responsibility and except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered we will not accept any liability for their loss, damage or destruction after that date. 

4.2 Ownership of the Products will only pass to you on delivery of the Products to you or after receiving full payment of all sums due in respect of the Products (including delivery charges) whichever is the later. 

4.3 The price (which will be shown in £s sterling) of any Products will be quoted on the Site from time to time, except in cases of obvious error. 

4.4 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in the Delivery Information. 

4.5 Prices are liable to change at any time. 

4.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 

4.7 We take payment from your card at the time we receive your order. 

4.8 We use PayPal for all transactions.  You do not need to have a PayPal account. 

4.9 If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. 

5. Cancellations, returns, refunds and substitutions

5.1 Except in relation to the Products specified in the following paragraphs you may cancel your order (or any part of it) at any stage before the Products are delivered to you and up to 21 days afterwards. You may do so by simply returning the Products by contacting us at jill@simplypawsitive.co.uk or 07738 599604 

5.2 You may not cancel your order if the Products consist of perishable items such as food items or due to health and safety reasons or hygiene issues unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.