Products purchased from our shop will be dispatched within 48 hours of recieving your order.
All products will be delivered using a courier service or royal mail signed for, items will be delivered within 3-5 working days.
The delivery charge is a fixed fee of £4.95
We offer free collection from any of our training classes for non food purchases. All food purchased will incur a delivery charge. Contact us to arrange suitble collection time. We can be contacted on 07738 599604
Returns & Refunds
We want you to love your goods from Simply Pawsitive. If for any reason you are not 100% happy with the goods you have chosen, please ensure you return them to us unused within fourteen working days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.
Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will be refunded and return delivery costs are the responsibility of the sender
Goods returned to us which arrive damaged, or lost returns, will not be credited. We recommend that you ask for proof of delivery when returning the goods. The delivery charge on the original order will be refunded and return delivery costs are the responsibility of the sender. We recommend using collect plus couriers to return goods.
If your goods arrive damaged in transit please inform us within three days of receiving the order. If package is damaged please note this with the courier when you sign from goods
Our products are guaranteed against manufacturing faults, but not misuse
In order to return goods to us please email firstname.lastname@example.org with “Returns” in the Subject
We will arrange for the price of goods to be refunded within seven days
For purchases made on online and to delivered we use PayPal. PayPal offers a secure payment system. We do not see or record your payment details.
For purchases to be collected payment can be made by PayPal or cash on Collections